Interactive Business Technology operates a special division specifically to deal with the supply and installation of business telecommunications equipment to the hotel and restaurant trade, with numerous high profile customers.
A hotel, whatever it's size, makes it's own specific demands on its telephone system. Interactive supply and install every type and size of hospitality system required, from the simple room extension model where an extension is closed at checkout to produce a simple tariff for the main bill, to more complex front of house modules.
Interactive Business Technology in conjunction with our suppliers offer a specifically designed Hotel Application Interface that offers the flexibility to integrate hotel management packages with features and functions of award winning telephone systems. All of the functions you would normally expect of a hotel system can be integrated including:
Un-bar/bar on check-in/check-out | Room monitor | Automatic billing | Internet access
Broadband / ISDN lines | Do Not Disturb | Wake-Up Calls | Courtesy phone
Call centre functionality - a guest's reservation can be located from incoming CLI before the call is answered
Call logging - all calls can be logged and reported for accurate billing and analysis
For hotels, telephone system and hotel integration software can be just the beginning of a solution. For a restaurant, bar or shop, EPOS products enable automatic billing to a guest's hotel account with full integration systems across multiple outlets. Interactive Business Technology also provides additional hardware support in the supply of printers, EPOS modules, fax terminals and PC units to provide a complete package if required.
Stand alone restaurants also benefit from the experience available within the Interactive Business Technology Hospitality division. Reservations services, bar and kitchen communications links, bar bill integration and restaurant EPOS solutions all form part of the service offering to restaurant establishments.
Our consultants within the Hospitality division are extremely experienced in the particular needs and requirements of the ever-evolving consumer-facing market sector. They are able to advise and demonstrate the latest in technological advances and relate these to solution provision for each individual customer.
Interactive Business Technology are able to offer best value practice through sector experience, systems choice and long-term support services.
Our consultants within the Hospitality division are extremely experienced in the particular needs and requirements of the ever-evolving consumer-facing market sector.
Working as a specialist suppliers of telecommunications solutions and equipment within the education sector, Interactive are one of the few companies with experience and a sympathetic understanding of the unique requirements of this demanding sector.
Interactive Business Technology have an excellent track record of installations of all types and sizes from Primary and Junior School through to Mid to High Schools and College establishments. What all installations in the education sector have in common is to achieve a combination of reliability, quality and best value for both product and service. Interactive Business Technology have worked with Procurement Departments and Officers in competitive tendering environments across many local authorities including Essex, Norfolk Suffolk, Bedfordshire, Hertfordshire, Cambridgeshire and Northants County Councils - supplying hundreds of telecommunications solutions.
Modern educational establishments have very distinctive requirements from their telephone systems. Extensions in all classrooms are now commonplace for security reasons - Interactive Business Technology supply and install structured cabling solutions as required. Voicemail modules means that teachers who move between classrooms, and as such do not belong to any single extension, can call in to a central resource to retrieve messages. Cordless mobile handsets are also becoming increasingly popular for certain staff members such as Head Teachers, Bursars, and Caretakers who are mobile around large school sites and who may need to be contactable at any time. These cordless phone options replace outdated paging systems that require a staff member to then find the nearest telephone once paged.
Automatic answer facilities are also proving to serve an important function at peak periods on central switchboards. Many schools use an auto answer service between 8am and 9am to handle and record absence notifications, provide details of school events, trips and other general information. This not only frees up essential staff resource, but used effectively, often enhances the parent /school interaction experience.
All schools are different - Interactive Business Technology recognise that and ensure that solutions supplied after consultation with the schools manager provide all of the features and functions required, including a comprehensive and reliable aftercare service to include maintenance and support, in fact one Procurement Officer for a local authority sums up perfectly.
"It is difficult to find a company like Interactive Business Technology that listen first and then provide a professional solution. They have undertaken and supplied everything they said they would, with the support service afterwards exactly what was promised too."
Interactive Business Technology has an excellent track record of installations of all types and sizes from Primary and Junior School through to Mid and High School establishments.
Voicemail modules means that teachers who move between classrooms, and as such do not belong to any single extension, can call in to a central resource to retrieve messages.
With the National Health Service undergoing a revolution in terms of professional supply outsourcing together with considerable investment in practices and combined surgeries. Interactive Business Technology have forged strong links within the medical sector, providing telecommunications solutions to doctor's surgeries, dental practices and other specialist medical establishments.
As a market sector, medical practices require specific deliverables from systems. Many users from the inbound public are either elderly or frail, often requiring the systems employed to be very user friendly and relatively simple. Many practices also require inbound call traffic to be clearly managed and divided between business users (for example, drug company sales representatives calling to make appointments) and normal inbound traffic from a practice's patient register.
The Use of direct dial numbers will allow the business user or supplier to bypass Receptionists if required and to be diverted to a Practice Manager.
Systems for busy Receptionists points include Auto Attendant and Call Queuing options which will queue calls if the Reception team are busy on other calls and will act as a filter via keypad options to ensure the correct type of call is directed to the right person or extension. Answer and message facilities are also available to cope with peak call times.
As doctors and dentists themselves are often extremely busy, the use of personalised Voicemail has become popular with many practices. If a doctor is busy with a patient during consultation, Voicemail can deal with incoming messages and store them ready for the doctor to respond to in between consultations. Interactive Business Technology are also able to provide options for doctors or dentists for the way in which they call patients into the consulting room for their appointment with some favouring a loud speaker system (sometimes linked to illuminated signage) in the waiting area, whilst others prefer to ask Reception to call in a waiting patient.
After surgery hours are catered for with combinations of automatic call diversion routing where appropriate and automatic answering systems with Auto Attendant call options.
Government Directives are being issued to medical practices for raising standards for patients in and out of hour's care which suggests upgrades to a practices telephone system to be able to record call conversations and provide after hours answering service and implement upgrade programmes to meet these challenges.
Interactive Business Technology have installed many diverse telephone systems within the medical sector and the experience and knowledge the Company is able to share within the sector to new customers is often invaluable. With professional planning and consultancy before a system is specified, Interactive Business Technology ensures that any installation is scheduled to cause minimum disruption to the practice and its patients, with weekend installations often the preferred option.
As a market sector medical practices require specific deliverables from systems.
As information technology is constantly evolving, the challenges facing businesses today means that changing or updating a telephone system is a decision that needs careful planning, consultation and review. Interactive Business Technology have been successfully operating in the SME sector for many years with a wealth of experience with business owners.
Business customers not only demand a high level of technical input, but they also expect any system specification to stand up to rigorous standards of best value within the sector. Interactive Business Technology prides itself in providing highly cost-effective business telephone solutions and providing long term product and engineering support.
From a small system of five extensions to larger, fully integrated systems with hundreds of extensions, the SME team at Interactive Business Technology can draw on the extensive range of business solutions available from our partners such as NEC. Interactive Business Technology consultants are trained to not only look at the immediate system requirements, but to also work with the customer to plan ahead for possible future expansion, review the opportunities that emerging technology may have in relation to a customer's business model and to consider the possibilities offered by computer telephone integration (CTI) thereby merging voice and data platforms.
Supply and installation for the SME sector demands flexibility and an understanding of a particular business's needs. The majority of SME's require an uninterrupted capacity to receive and make calls whilst a system is being installed. Interactive Business Technology work closely with line providers to ensure continuation of service and arrange installations at the convenience of our customers with evening and weekend installations available if required.
A dedicated Customer Service Team ensures that after sales service and support provides all customers with complete peace of mind when choosing Interactive to supply and install a new system.
With competitive leasing options available and decommissioning of existing equipment if required subject to survey. Interactive supply a complete service to the SME sector.
Business customers not only demand a high level of technical input, they also expect any system specification to stand up to rigorous standards of best value within the sector.
Business Line rental / Calls / Internet / Mobile
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